Support and feedback

The Support and Feedback buttons in the left sidebar send different types of requests to the Router team.

Get troubleshooting help

Use Support when something is not working as expected, including request failures, account or API key access, billing questions, and unexpected model or routing behavior.

1. Select Support in the left sidebar.
2. Enter a short subject and describe the issue.
3. Select Send message. Router support will follow up by email.

You can also email router@ramp.com directly.

When available, include:

• What you expected and what happened instead
• The request or trace ID from the response or Logs
• The approximate time of the request, including your time zone
• The model, provider, and API key name involved
• The full error message and steps to reproduce the issue

Never include an API key, provider credential, or other secret. Request and trace IDs let support investigate without receiving those credentials.

Submit product feedback

Use Feedback for feature requests, integration requests, workflow improvements, and other ideas about how Router should evolve.

Select Feedback in the left sidebar and describe the problem you want to solve, who it affects, and the outcome you would like. Context about your use case and its impact is more useful than prescribing a specific implementation.

If an existing feature is broken or you need help with a current request, use Support instead so the issue reaches the troubleshooting workflow.